The information on this website, including product descriptions, policies, and studio details, is provided in good faith. While I do my best to keep everything accurate and up to date, The Potters Hideaway makes no warranties or guarantees regarding completeness, reliability, or suitability of the content.

Handmade pottery naturally varies, and all product photos are representative rather than exact duplicates. By using this website or purchasing from The Potters Hideaway, you accept that handmade items may differ slightly in colour, texture, and finish.

Nothing on this site constitutes legal, professional, or technical advice. For any legal concerns regarding orders, refunds, or policies, please seek independent guidance.

 

Wecome to The Potters Hideaway
 

These Terms & Conditions outline how you may use this website, purchase handmade pottery, and interact with the studio. By visiting or ordering from The Potters Hideaway, you agree to the terms below..

Handmade Nature of Products
All pieces are handmade in my Wolverhampton cabin studio. Variations in glaze, colour, texture, and shape are normal and part of the charm of handcrafted pottery. Product photos are representative, but each item will have its own unique character.
 

Ordering & Payment

Orders are processed securely through the website checkout. Payment must be completed at the time of purchase. Custom orders require full payment upfront unless otherwise agreed..
 

Shipping

I currently ship to UK mainland only. Delivery times vary depending on whether the item is ready‑made or made‑to‑order. Studio pickup is available by appointment.

Returns & Refunds

Please refer to the Refund Policy page for full details. In short:

• Ready‑made items can be returned within 14 days.

• Custom orders are non‑refundable unless damaged.

• Damaged items must be reported within 48 hours with photos
  
  Custom Orders
  Custom pieces are accepted in limited numbers depending on studio workload and kiln schedule. Timeframes will be discussed before the order is confirmed. Custom orders are final once production begins
  
  Privacy
  Your personal information (name, email, address) is used only to process orders, communicate with you, or send Hideaway Insiders emails if you opt in. Your data is never sold or shared with third parties.
  
  Intellectual Property
  All images, product descriptions, glaze names, and branding belong to The Potters Hideaway. You may not copy, reproduce, or use them without permission.
  
  Website Use
  You agree not to misuse the website, attempt to disrupt functionality, or en
  gage in fraudulent activity. I may update or change the website, products, or policies at any time.
  
  Website UseYou agree not to misuse the website, attempt to disrupt functionality, or engage in fraudulent activity. I may update or change the website, products, or policies at any time.
  
  Changes to Terms
  These Terms & Conditions may be updated occasionally. Continued use of the website indicates acceptance of any changes.
  
  Contact
  If you have any questions about these Terms & Conditions, you can reach me at: thepottershideaway@gmail.com

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