Handmade with care

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Every piece at The Potters Hideaway is handmade in my Wolverhampton cabin studio. Variations in glaze, texture, and shape are part of the charm of handcrafted pottery — no two pieces will ever be identical.

That said, I want you to be happy with your order, and I’m here to help if something isn’t quite right.

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Damaged or faulty items

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If your piece arrives damaged, please email me within 48 hours with a photo of the item and the packaging. I’ll offer a replacement or refund, depending on availability. There’s no stress or complicated process — just let me know and I’ll sort it.

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Returns

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I accept returns on ready‑made pieces within 14 days of delivery. Items must be unused, in their original condition, and packaged securely for the return journey.

Refunds are issued once the piece arrives safely back at the studio.

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Custom orders

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Custom pieces are made especially for you, so they are non‑refundable unless damaged on arrival. If there’s ever an issue with a custom order, please reach out — I’ll always do my best to help.

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Shipping refunds

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Shipping costs are non‑refundable unless the item arrived damaged or there was an error on my end.

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Where I ship

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I currently ship to UK mainland only. Studio pickup is available for local customers.

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Need help?

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If you have any questions about your order, returns, or refunds, you can contact me anytime through the Contact page or email:

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thepottershideaway@gmail.com

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