UK Mainland Shipping Only

I currently ship to UK mainland only. This helps me ensure your handmade pottery arrives safely, securely, and within a reliable timeframe. If you're local to Wolverhampton, you’re welcome to choose Studio Pickup at checkout.

Processing Times
Ready‑made pieces: dispatched within 3–5 working days.

Made‑to‑order pieces: these take longer due to drying, glazing, and firing — usually 3–6 weeks. I’ll always keep you updated if your order is part of a custom or seasonal batch.
 

Delivery Times & Couriers

Once dispatched, parcels typically arrive within 2–4 working days. I use trusted UK couriers and package each piece carefully to protect it during transit.

Shipping Costs

Shipping costs are calculated at checkout based on parcel size and weight. Studio Pickup is free.

Packaging

All pottery is wrapped securely using a mix of recyclable and protective materials. I do my best to keep packaging eco‑friendly while ensuring your piece arrives safely.

 

Order Updates

You’ll receive an email when your order is dispatched. If you selected Studio Pickup, I’ll contact you to arrange a collection time.

Delays & Issues

Occasionally, courier delays happen — especially during busy seasons. If yo
ur parcel is late or you’re worried about its progress, just send me a message and I’ll help track it.

Damaged Items
If your piece arrives damaged, please email me within 48 hours with photos of the item and packaging. I’ll offer a replacement or refund, depending on availability.
 
Questions?
If you have any shipping‑related questions, you can reach me at: 
thepottershideaway@gmail.com